Last Updated: June 2026
At ShishaHubPakistan, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
Damaged Products During Transit
If a product arrives damaged due to shipping, customers must contact us as soon as possible and provide clear photos or videos of the damage.
Broken Hookah Bases
In the case of a broken hookah base received during transit, we will arrange a replacement base. The customer must first return the damaged base to us. Once the damaged base is received, we will arrange delivery of a replacement base.
Product Issues After Delivery
If a product develops a manufacturing defect or operational issue after delivery, we may offer:
Product repair (for minor issues)
Product replacement (where applicable)
Other reasonable solutions at our discretion
Lost or Stolen Parcels
If a parcel is lost or stolen while in transit, we may require time to investigate and arrange a replacement shipment.
If a replacement cannot be arranged, a full refund of the amount paid will be issued within 3 working days after confirmation of the loss.
Refund for Unshipped Orders
Customers who have paid in advance have the right to request a full refund if their order has not been dispatched from the origin within 2 working days.
Public holidays are not counted as working days. Orders placed on holidays will be processed on the next working day.
Orders Already in Transit
Once an order has been dispatched and is in transit, refunds cannot be issued solely because of courier delays. Delivery times depend on the courier company and circumstances beyond our control.
Refused or Unaccepted Deliveries
If a customer refuses to accept a parcel or fails to receive it for any reason, ShishaHubPakistan will not be responsible for the refusal.
If the customer later requests another delivery attempt, additional shipping charges may apply.
Change of Mind
If the product is delivered in good condition and matches the order, returns, exchanges, or refunds are not available simply because the customer changes their mind.
Contact Us
For assistance regarding returns, refunds, or damaged products, please contact us through our
03133004229 official WhatsApp support.
hafizkhan3838@gmail.com
Terms & Conditions
Last Updated: June 2026
By placing an order with ShishaHubPakistan, you agree to the following terms and conditions.
Advance Payment Requirement
Advance payment is required for all orders unless otherwise agreed by ShishaHubPakistan.
Communication Policy
Order information, tracking details, customer support, and account-related information will only be shared through the contact number provided by the customer during the order process.
For security and privacy reasons, information will not be shared with any other number unless verification is completed to our satisfaction.
Order Processing
Orders are processed on working days only. Orders placed on public holidays may be processed on the next working day.
Product Availability
All products are subject to availability. We reserve the right to cancel or refuse any order if a product becomes unavailable.
Delivery
Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Product Information
We make every effort to provide accurate product descriptions and images. However, minor differences in packaging, color, or appearance may occur.
Right to Refuse Service
ShishaHubPakistan reserves the right to refuse service, cancel orders, or limit quantities at its sole discretion.
Changes to Terms
We reserve the right to update these Terms & Conditions at any time without prior notice.
Contact Information
For support and inquiries, customers should contact ShishaHubPakistan through our official WhatsApp support channel.